What High-Performing Ops Leaders Obsess Over (That Most Don’t)

Written By Julie Harris

Great operations leaders don’t just fix problems, they prevent them. Here’s what they focus on behind the scenes.

The best ops leaders obsess over:

  • Leading vs. lagging indicators

  • Clarity in handoffs + ownership

  • Simple, visual dashboards

  • Reducing friction, not just adding tools

They know that operations isn’t about tools it’s about how work moves.

We worked with a team where handoff friction between sales and delivery was costing 20 hours a week. With a new intake workflow and KPI dashboard, we cut that time by 80%.

Ops is the engine of execution. Want to move faster with fewer fires? Let’s simplify your system. Get started now by scheduling a get-to-know us call.

Julie Harris

Julie is a strategic operations and professional services leader with over 15 years of experience enabling growth, operational scale, and transformation for high-growth and enterprise organizations. She specializes in building the infrastructure, systems, and cross-functional alignment needed to support complex service delivery, financial oversight, and post-acquisition integration.

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